100% PASS QUIZ ITIL - ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT - ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM AUTHORITATIVE DETAILED STUDY DUMPS

100% Pass Quiz ITIL - ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Specialist: Create, Deliver and SupportExam Authoritative Detailed Study Dumps

100% Pass Quiz ITIL - ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Specialist: Create, Deliver and SupportExam Authoritative Detailed Study Dumps

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q35-Q40):

NEW QUESTION # 35
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

  • A. Initiate development changes as emergency changes so that errors can be identified quickly
  • B. Increase the size of development changes to make them easier to handle and increase success
  • C. Create a change model for development changes that includes the use of safe-to-fail testing
  • D. Create a standard change model for development changes and initiate as a service request

Answer: C

Explanation:
Creating a change modelthat includessafe-to-fail testingallows development changes to be tested in controlled conditions, reducing the risk of failure and improving change success rates.


NEW QUESTION # 36
An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.
Which action would BEST help the organization influence the demand for its services?

  • A. Introducing continuous integration and deployment
  • B. Increasing the number of test specialists
  • C. Reducing the charges for less busy periods
  • D. Engaging with a supplier to outsource tasks

Answer: C

Explanation:
Reducing the charges for less busy periodshelpsinfluence and smooth out demand, encouraging customers to request services during lower-demand times and reducing peaks.


NEW QUESTION # 37
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

  • A. Identify the activities which could be improved by the use of automation
  • B. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
  • C. Understand which steps contribute least to the support of the service
  • D. Understand the situations in which incidents and service requests will be initiated

Answer: D

Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.


NEW QUESTION # 38
A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?

  • A. Swarming
  • B. Outsourcing
  • C. Results-based measurement
  • D. Advanced analytics

Answer: A

Explanation:
Swarminginvolves bringing together specialists from different areas to collaborate immediately on incidents without rigid escalation tiers, helping to reduce queues and speed up resolution.


NEW QUESTION # 39
A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified:
Ability to use company processes and tools
Leadership skills
Knowledge of service desk objectives
What Is the MOST important additional requirement for the job profile?

  • A. Technical knowledge of the supported products
  • B. Commitment to continual improvement
  • C. Knowledge of how to log incidents and service requests
  • D. Experience of financial management

Answer: B

Explanation:
Acommitment to continual improvementis crucial for a service desk team lead to drive team performance, enhance service quality, and align with the organization's goals for ongoing development.


NEW QUESTION # 40
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